More drop-off partners

Cafés and kiosks as drop-off partners. More orders without a new branch.

Customers have to carry a heavy machine right across the city? You lose orders because your workshop is too far away? A second branch would be too expensive?

Drop-off partners are the answer: cafés, kiosks and late-night shops close to your customers take in devices for you. You collect in batches, repair and send the devices back. They earn 10% commission per completed repair — more than a DHL parcel brings in.

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SCREENSHOT TO FOLLOW
Drop-off partner management
Five connected cafés with commission status, latest orders and an activity indicator.
Drop-off partner management
What drop-off partners can do

Four features
that make the network really work.

Drop-off partners are more than an entry in a database. They have their own tool, limited to what they actually need.

SCREENSHOT TO FOLLOW
Invite a drop-off partner
Invitation dialog with preview and commission rate slider.
Invite a drop-off partner
Invite in 2 minutes

Invite a drop-off partner.
By link, without paperwork.

You send the café an invitation link by WhatsApp or email. The owner clicks it, sets a password, and that is it. No paper contract is needed — the commission agreement is available digitally in their sign-in.

  • Invitation by link, no paper contract
  • Commission rate adjustable per drop-off partner (5%, 10%, 15%)
  • Upload the drop-off partner's logo for co-branding
SCREENSHOT TO FOLLOW
Drop-off partner intake form
Smartphone view: photo, device type, fault description.
Drop-off partner intake form
Order in 30 seconds

Intake on site.
Photo, fault, handover.

When a customer hands in a device at the café, the drop-off partner opens the intake form on their phone. Photo of the device, description of the fault, customer contact details. You receive a push notification straight away.

  • Intake form optimised for smartphones
  • Photo straight from the camera, no uploading
  • Customer signs digitally, if required
SCREENSHOT TO FOLLOW
Commission overview
Monthly overview with number of orders, commission per order, total.
Commission overview
Commission runs automatically

Commission overview.
You see everything, and so does the café.

Every completed repair triggers the commission calculation automatically. The café sees its own overview: how many orders in the month, how much commission is outstanding. Payout as a CSV export for your accounting.

  • Live overview of commissions per drop-off partner
  • Monthly CSV export for DATEV or bank transfer
  • The drop-off partner never sees your actual prices — only their commission
SCREENSHOT TO FOLLOW
Pickup list
Round list with three drop-off partners, 2–4 waiting devices each.
Pickup list
Pickup organised

Pickup list.
Plan the round instead of searching.

From all open intakes Qunoo builds a pickup list automatically. When you or your driver set off, the route is already structured — per drop-off partner, with all waiting devices and contact details.

  • Daily or weekly rhythm adjustable per drop-off partner
  • Pickup list for print or on the tablet on the go
  • Confirmation by photo that the device has arrived with you
Which drop-off partners work

Three examples
that really work in Plan B's experience.

From the experience of the Berlin workshop — what works and why.

01
Café as a drop-off partner

Specialty coffee roaster.

A roastery in Kreuzberg takes in its customers' faulty coffee machines. The customer was going to buy beans anyway and now asks about a repair straight away. Added value for both.

What changes
Around 8–12 orders a month, plus more bean sales. The roastery earns on both.
02
Late-night shop as a drop-off partner

Kiosk with long opening hours.

A late-night shop in Neukölln is a drop-off partner for smartphone repairs. Customers can hand in their phone in the evening after work — when the workshop is already closed.

What changes
The shop gains extra footfall because customers come by twice, to drop off and to collect.
03
Concept store as a drop-off partner

Design and lifestyle shop.

A concept store in Mitte takes in faulty Vorwerk mixers and KitchenAid appliances. The clientele overlaps — high-quality kitchen appliances, middle income, a preference for repair over throwing away.

What changes
Commission plus an image boost: "repair instead of throwing away" fits a concept store brand.
From Plan B's own workshop

Plan B Reparatur
has worked with the network since 2023.

The Berlin bean-to-cup coffee machine workshop Plan B uses Qunoo every day and developed the drop-off partner model itself. The first pilot collaborations with two Berlin coffee roasteries have grown over time into active drop-off partners in cafés, concept stores and a late-night shop.

~12
orders per month and active drop-off partner (Plan B, Q1 2026)
~€50k
additional revenue a year with 5 active drop-off partners
10%
commission per completed repair
Comparison

A drop-off partner network
does not exist at any other DACH provider.

We checked the most important workshop software providers — a drop-off partner feature only exists at Qunoo.

Feature
Qunoo
fixdesk
RO App
repero
RepairDesk
Drop-off partners with their own sign-in
Automatic commission calculation
Co-branding for the drop-off partner
Data isolation between drop-off partner and workshop
Standard workshop features (orders, invoices)
DATEV + Lexoffice integrated
AI phone assistant available as an add-on

As of May 2026, based on the providers' publicly available feature lists.

Where the AI helps

The AI also helps
with the drop-off partner network.

Drop-off partners are an operational matter, but our AI takes tasks off your hands here too — from the first invitation to the quarterly report.

The AI suggests drop-off partners
From your customer database the AI recognises which districts often have customers — and suggests suitable cafés or kiosks as possible new drop-off partners.
The AI answers calls from drop-off partners
When the café calls to ask "where is my order XY?", the AI phone assistant answers from the database — you do not have to call back yourself.
The commission email is drafted for you
Each month the AI drafts the payout email for you: "Dear Café Bohne, in May 14 orders, €184 commission, transfer to follow." You only have to send it.
The AI spots inactive drop-off partners
If a café has taken nothing in for 4 weeks, the AI gets in touch: "Drop-off partner X has been inactive. Shall I suggest a reactivation email?"
Frequently asked questions

Frequently asked questions
about drop-off partners.

How do I persuade a café to become a drop-off partner?
Three arguments: first, 10% commission per repair (typically €15–25 per order) is clearly more than a DHL parcel brings in. Second, more footfall, because customers come by twice (drop-off, collection). Third, a "we help locally" image that suits cafés and concept stores. On request, Plan B can send a short pitch letter if you want to use one.
What does the café pay for the drop-off partner feature?
Nothing. Drop-off partners are completely free in every Qunoo workshop plan. Only the workshop pays the software licence. The drop-off partner earns through commission, without any monthly fee.
How is the commission paid out to the drop-off partner?
Monthly (or weekly, depending on your setting) you receive a CSV list with all commission amounts per drop-off partner. You make the transfer yourself — Qunoo does not carry out the payout, because that would require a licence to hold funds on trust. In practice that means 2 minutes of online banking per month per drop-off partner.
What if a customer wants to collect their device from the drop-off partner?
That works. You mark the order as "return to drop-off partner", deliver the repaired device back, and the café notifies the customer. The customer collects it and pays at the café or by invoice. Commission is only paid once payment has been made.
Can drop-off partners see my prices?
No, never. Data isolation is implemented at database level: drop-off partners see only their own orders and their commission. They see neither the repair price the customer pays, nor your margin, nor other drop-off partners.
How many drop-off partners can I connect?
CRM Starter up to 2 drop-off partners, CRM Pro up to 10, CRM Enterprise unlimited. You can upgrade at any time if you want to grow — existing drop-off partners stay connected, with no data loss.
What if the drop-off partner makes a mistake (wrong fault, missing documentation)?
You mark the order as "needs clarification" and contact the drop-off partner. The AI phone assistant can take this on — it calls the drop-off partner, clarifies what is missing and records the answer.
Pricing

Drop-off partners are included
free of charge in every plan.

The workshop pays the licence; drop-off partners join at no extra cost.

CRM Starter
€49 /month

1–2 users, up to 2 drop-off partners. Complete workshop software.

CRM Pro
€79 /month

3–10 users, up to 10 drop-off partners. Commission overview, rota, knowledge base.

CRM Enterprise
€169 /month

Unlimited users and drop-off partners. 100 phone assistant minutes free per month.

Try free for 14 days, no credit card. Start with your first drop-off partner and scale later.

Try free for 14 days All pricing in detail