More orders, without a new branch.
Cafés and kiosks take in devices for you.
Every drop-off partner you connect widens your catchment area. Customers no longer have to cross the city to reach you – they hand their device in at the café on the corner. You collect in batches and repair in peace. The drop-off partner receives 10% commission per repair – better than any DHL parcel.
- A café, kiosk, late-night shop or dry cleaner near you gets a simple login
- The customer hands in the device there; the drop-off partner photographs it and fills in the form
- You collect in batches or have the devices delivered, repair them and send them back
- 10% commission per repair is paid to the drop-off partner automatically
- Drop-off partners only see their own orders – never your prices or margins
An active drop-off partner brings in about 12 orders a month. With 5 drop-off partners and an average repair value of about €220, that comes to around €50,000 additional revenue a year.
An AI answers your calls.
Around the clock, on your behalf.
30 calls a day. The phone rings while you are working on a grinder. Half the callers only ask "is my device ready?".
The AI answers every call, handles standard questions and books appointments. You only get the calls that really need you.
- Your own phone number in Germany, Austria or Switzerland
- German-speaking voice that does not sound like a robot
- Answers the standard questions: status, price, collection date, opening hours
- Books and reschedules appointments directly in your calendar
- Learns from your knowledge base – Jura brew unit or iPhone display
- You can listen back to every call as audio afterwards
From €30 a month with 100 free minutes. No contract with Twilio needed – everything is set up at sign-up.
An inbox full of the same question?
The AI drafts the replies for you.
Your inbox comes straight into Qunoo. The AI reads along, knows the order in question and puts a suggested reply in front of you for every email. You only read it through, adjust it if necessary and send. Saves 1–2 hours of office work a day.
- Your existing mailbox is connected – no new email address
- The AI reads every incoming email and suggests a suitable reply
- You only review it, adjust it if necessary and send
- Templates with your logo and your wording – not stock phrases
- Train your own FAQ – the AI learns your typical answers
More than managing orders.
Four areas that make a real difference.
Orders, accounting, staff and knowledge – all in one program, usable on a tablet, ready from day one.
Manage orders
the way they really come in.
Several devices per order, photos before and after the repair, spare parts in view, a status workflow from intake to handover. Barcode scanner using the tablet camera. Customers automatically receive a text message or email when the status changes.
Invoices & quotes
in one click.
Quotes with photo diagnosis, invoices as PDF with your logo, DATEV export for your tax adviser, Lexoffice connected directly. Payment status visible. When you switch, Qunoo continues your existing invoice number sequence.
Rota & shifts
without a spreadsheet.
Weekly planning with templates. Staff assignments, absences, automatic conflict detection. Statistics per staff member. The team is notified automatically when something changes. Something almost no workshop software offers.
Knowledge base
that grows with you.
Jura, DeLonghi, Saeco or iPhone, Galaxy, MacBook – separate repair guides per brand and model, with photos and markings. Your AI phone assistant also uses this database to answer customer questions competently.
Accept orders via QR code.
Even when the workshop is closed.
Customers submit their orders themselves by smartphone – whether at your door or at a drop-off partner. Three steps, no effort.
You print a QR code
From Qunoo you print a sticker with your QR code – for the workshop door, the counter or the shop window. Every drop-off partner gets one of their own, too.
The customer scans it with their phone
No account, no app, no sign-in. The customer scans the code, fills in a simple form (device, fault, photo) and is done.
The order lands with you
You see the new order straight away in your dashboard, including the photo and customer details. Confirmation is sent automatically by email or text message.
Is that all? Not at all.
Qunoo can do a lot more.
Over 40 features in one program. All included, no add-on costs, no modules to buy separately.
Day-to-day workshop work
- Orders with several devices
- Status workflow (intake → diagnosis → repair → collection)
- Photo diagnosis before / after
- Order and track spare parts
- Barcode scanner using the tablet camera
- Calendar and appointment planning
- Tasks for the team
- Manage consignment devices
- Trade-in contracts with signature
- Collections / pickups
Customers & sales
- Customer database with repair history
- Self-service form via QR code
- Automatic text messages and emails on status changes
- Review requests after a successful repair
- AI chat agent for your website
Accounting & administration
- Invoices as PDF with your logo
- Offers / quotes
- DATEV export for your tax adviser
- Native Lexoffice integration
- Payment status, open items and overdue invoices
- Standalone invoices without an order
- KPI dashboard with revenue charts
- Data import / export
Staff & organisation
- Rota with weekly templates
- Shift assignments with conflict detection
- Holiday / sick leave / shift swaps
- Statistics per staff member
- Roles for owner, staff and drop-off partner
Drop-off partner network
- Simple sign-up for cafés, kiosks and late-night shops
- Own sign-in showing only their own orders
- Commission overview per drop-off partner
- CSV export of commissions
- Drop-off partner's own logo possible
AI assistants
- AI phone assistant – answers calls around the clock
- AI for emails – suggests replies
- Train your own FAQ for the AI
- Knowledge base per brand and model
- Photo editor with arrows and markings
One licence.
Your growing network.
You pay a small monthly licence and get a network of drop-off partners that works for you. Cafés, kiosks and late-night shops around the corner join for free – and only earn when you earn: 10% commission per completed repair. Every new drop-off partner brings you more orders. No branch, no advertising, no new staff.
Software subscription.
Growth built in.
One licence for the complete workshop software. Orders, invoices, quotes, customers, DATEV and Lexoffice integrated. AI phone assistant available as an option. Every drop-off partner you connect widens your catchment area.
Free of charge.
10% commission per order.
Cafés, coffee roasters, concept stores, kiosks, late-night shops. Take in devices on site, photograph them, hand them over. The workshop collects and repairs, and commission is paid automatically. More margin than a DHL parcel. More footfall, too.
Three levels.
By number of staff and drop-off partners.
An AI answers your
calls around the clock.
German-speaking voice, your own phone number, answers status questions and takes appointments. You choose how many minutes you need. Can be combined freely with any workshop plan.
The first 25 workshops
build Qunoo with us.
We select the first 25 workshops by hand. Those who take part keep founding prices permanently, have a say in the roadmap and are named in our marketing.
- 50% discount on the phone assistant base fee in the first year
- Your bug reports and feature requests go onto the roadmap first
- Named in our marketing – logo on the landing page
- Founding prices stay permanently
Every new drop-off partner
scales revenue, not costs.
Example calculation based on Plan B data for Q1 2026: ~12 orders a month per active drop-off partner.
from 1 drop-off partner
from 5 drop-off partners
from 10 drop-off partners
Built for
repair businesses.
Plan B Reparatur in Berlin uses Qunoo every day in production for bean-to-cup coffee machines, smartphones and household appliances. Opened to external workshops from summer 2026.
Bean-to-cup coffee machines
Jura, DeLonghi, Saeco, Siemens, Miele. High repair value, stable through the seasons. Drop-off partners in coffee roasteries and cafés collect faulty machines on site.
Smartphones & tablets
High volume, low repair value. Drop-off partners in districts without their own workshop catch orders that would otherwise go to the competition.
Household appliances
KitchenAid, Vorwerk, Bosch, Miele. Medium repair value, regionally spread. Concept stores and electronics shops become drop-off partners.