AI phone assistant

An AI answers your calls. Around the clock, on your behalf.

The phone rings 30 times a day while you are working on a grinder? Half of the calls are just "is my device ready?" Weekend callers are lost?

A German-speaking AI voice answers your calls, answers status questions from your database and books appointments directly in your calendar. You listen back to every call as audio afterwards and only step in when you are really needed.

Book the phone assistant from €30/month How it works

No credit card · Sign-up in 2 minutes · GDPR, EU hosting in Frankfurt

SCREENSHOT TO FOLLOW
AI phone assistant dashboard
Call log with audio recordings, statistics per day and success rate.
AI phone assistant dashboard
How it works

Own number, German-speaking voice,
learns from your workshop.

The AI is not a robot that says "Press 1 for...". It understands free speech and answers like a member of staff.

SCREENSHOT TO FOLLOW
Choose a phone number
Selection dialog with available DACH numbers by area code.
Choose a phone number
Phone number at onboarding

Your own DACH number.
Straight at sign-up.

You choose a German, Austrian or Swiss phone number from the pool. Activation takes 5 minutes. No Twilio account of your own needed, no hardware, no telecom order.

  • Numbers available for every DACH city
  • Several numbers possible (e.g. one per drop-off partner)
  • Call forwarding from your existing number can be set up
SCREENSHOT TO FOLLOW
Knowledge base setup
Brand tree, model list, repair guide with photos.
Knowledge base setup
Learns your workshop

Knowledge base.
The AI knows what you know.

You maintain a knowledge base per device brand and model. Brew unit service Jura GIGA W10, iPhone 15 display replacement, Vorwerk Thermomix grinder. The AI draws on it for customer questions and answers competently.

  • Separate repair guides per brand and model
  • Photo editor with markings for components
  • Full-text search across all guides
  • Your staff use the database too
SCREENSHOT TO FOLLOW
Appointment booking on the phone
Call transcript showing the AI dialogue, with the booked calendar slot beside it.
Appointment booking on the phone
Appointments in your calendar

Appointment booking.
Directly in Qunoo.

When a customer wants an appointment on the phone, the AI looks at your calendar, suggests free slots and books directly. Confirmation goes out by text message or email. You wake up in the morning and your day is full.

  • Appointment types with duration and preparation time
  • Availability configurable per staff member
  • Automatic confirmation by text message / email
  • Reminder 24 hours beforehand
SCREENSHOT TO FOLLOW
Audio recording call list
List of the last 20 calls with duration, outcome and audio play button.
Audio recording call list
Listen back to every call

Audio recording.
Everything traceable.

Every call is saved as audio. You listen back to what the AI said. If something is not right, you correct the knowledge — the AI learns straight away. The call transcript is saved too, for full-text search.

  • Audio recording per call (GDPR: notice at the start)
  • Full-text transcript created automatically
  • Searchable by customer name, date, keyword
  • Export for audit or coaching
Who really needs this

Three situations
where the AI makes the biggest difference.

01
Solo workshop

You work alone.

Nobody else can answer the phone. If you pick up, you are not repairing. If you do not, you lose orders. Both are bad.

What changes
The AI answers 100% of calls. You take over only the ~30% where you are really needed.
02
Weekend workshop

Evenings and Saturdays.

The phone rings outside opening hours — customers with faulty devices look for a workshop straight away. If you cannot be reached, they find the competition.

What changes
The AI is there 24/7, announces opening hours, books appointments for Monday and keeps customers in the sales funnel.
03
Workshop with drop-off partners

Several phone numbers.

If you have 5 drop-off partners, you do not want to look after 5 phone numbers yourself. But each drop-off partner needs its own number for its customers.

What changes
Each drop-off partner gets a number; the AI answers on the drop-off partner's behalf, handles status questions and passes calls on to you when needed.
From Plan B's own workshop

More than half of all calls
are handled without human intervention.

Plan B Reparatur in Berlin has used the AI phone setup in production for over a year. The AI answers 50 calls a day on average. About half are handled completely without human intervention — status questions, opening hours, appointments. The other half are pre-qualified and routed to the right member of staff with context.

50%
of calls are handled completely by the AI — no human intervention
~50
calls a day on average
0
complaints about the AI answering so far
Comparison

Voice Pro with us
costs half of Hallo Petra.

We use a lean tech stack with Gemini Flash and Twilio instead of expensive premium models. That saves money without sacrificing quality.

Feature
Qunoo
Hallo Petra Betriebe
fonio Solo
Calligator Starter
Price per month
€100
€199
€99
€66
Included minutes
400
250
1,000
500
Additional minute
€0.20
€0.25
€0.15
€0.10
German-speaking voice
Own phone number
Knowledge base integration
Appointment booking in the CRM calendar
Combined with workshop software

As of May 2026. Hallo Petra price from the Betriebe plan (€199 a month for 250 minutes). Other prices from provider websites.

Where the AI helps

The AI learns with every call.
You do not have to train it — you have to correct it.

Other AI phone assistants need weeks of setup. With us you start with your existing knowledge base and correct the AI afterwards where needed, using the audio recordings.

Learning from calls
If you hear in the audio recording that "the AI said the wrong thing about the brew unit warranty", you correct the knowledge base entry. On the next call it answers correctly.
Automatic call summary
After every call you receive a two-sentence summary by email or in the dashboard. You do not have to read a transcript to know what it was about.
Recognising mood
If a customer is annoyed (tone of voice), the AI marks the call red. You see at once which calls need your personal follow-up.
Spam detection
Sales calls ("would you be interested in cheaper electricity tariffs") are handled automatically — the AI politely says no and hangs up. You are never bothered.
Frequently asked questions

Frequently asked questions
about the AI phone assistant.

Does the AI sound like a robot?
No. We use a modern German voice that sounds natural — no "Press 1". Ideally the caller does not even notice it is an AI. Anyone who does notice receives a short message at the start ("You are speaking to the digital assistant of workshop XY") for GDPR reasons.
What does a minute really cost?
With Voice Pro (€100 a month), 400 minutes are included. Additional minutes cost €0.20. At 500 minutes of use in a month that is €100 (base fee) + €20 (100 additional minutes × €0.20) = €120. With Voice Starter (€30 a month), 100 minutes are included and additional minutes cost €0.30.
Can the AI book appointments for me?
Yes, directly in your Qunoo calendar. You set up appointment types (e.g. "coffee machine diagnosis, 30 min"), the AI looks at your calendar, suggests free slots and books. Confirmation goes to the customer automatically by text message or email.
What if the AI says something wrong?
You listen back to every call as audio. If the AI answered something incorrectly, you correct the knowledge base entry — on future calls it answers correctly. In the first 2 weeks this is normal; after that the quality settles. You can also set an escalation rule: "If you are not sure, suggest a callback from us."
Which languages are supported?
Currently German (optimised for DACH, covering all three accents). English is planned as a phase 2 add-on for workshops with international customers. Other languages on request.
Do I need my own Twilio account?
No. The phone number and all routing run through Qunoo. You do not have to manage anything externally — no telecom order of your own, no Twilio contract of your own, no hardware. Everything is handled in the Qunoo dashboard.
What happens after the 14-day trial?
The AI phone assistant is not included in the 14-day CRM trial — phone costs and AI minutes apply from the first call. You can add it from day one (Voice Starter, €30 a month) or only after the trial. If you cancel the CRM after 14 days, the AI phone assistant stops too.
Pricing

Voice plans —
freely combinable with any workshop plan.

You choose the Voice level according to call volume. A solo workshop with many calls can take Voice Enterprise; a chain without AI telephony can leave it out entirely.

Voice Starter
€30 /month

100 minutes included. Additional minute €0.30. Ideal for 30–50 calls a month.

Voice Pro
€100 /month

400 minutes included. Additional minute €0.20. For 100–200 calls a month.

Voice Enterprise
€199.99 /month

1,000 minutes included. Additional minute €0.20. For 250+ calls a month.

Phone number charged separately: €5 a month per DACH number. Several numbers possible. The AI phone assistant is NOT included in the 14-day trial — costs apply from the first call.

Book Voice Pro All pricing in detail